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Help Center / Settings & Administration
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Settings & Administration

Organization setup, users, permissions, templates, imports, integrations, portal services, and configuration.

11 guides

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Review Organization Setup, Profile, and Subscription

Settings is the organization administration index. Setup & Configuration, Organization, and Billing & Subscription serve different purposes and can require management permission.

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Review Users, Roles, and Effective Permissions

Users and Roles & Permissions show who can perform actions and which permissions a role enables. View access and management access are separate.

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Configure Facilities, Housing Locations, and Capacity

Locations & Kennels defines the physical hierarchy used for housing moves. Parent locations organize the structure; housing locations can receive animals and enforce capacity.

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Maintain Lookup Lists and Enabled Modules

Configuration controls form choices and feature visibility. Removing an option deactivates it while historical records retain the original value.

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Configure Hold, Outcome, and Financial Rules

Organization rules define default timing and information requirements. They must reflect approved policy rather than demonstration values.

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Create Templates and Assign Automatic Documents

Forms & Documents maintains reusable templates. Automatic Documents assigns them to workflow events, with conditional rules, organization defaults, and built-in fallbacks.

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Review Signatures, Final PDFs, and Document Revisions

Document Center gathers generated documents, signer progress, completion, final PDFs, delivery, revision history, and audit status.

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Export Organization Data and Review Supported Imports

Data & Backups separates a portability export from supported customer migration and disaster-recovery backup controls. Know which type of package you are using.

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Review External Publishing Readiness and Provider Mappings

External Publishing prepares animal information for adoption networks. Eligibility, mapping, preview, connection, transport, and successful publication are different states.

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Manage Public Portal Requests and Citizen-Facing Services

Public Portal gives staff a queue for public submissions and a separate organization-branded service page. A submitted request still needs staff review and the appropriate operational workflow.

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Review Data Retention, Archives, and Purge Eligibility

General retention rules govern selected completed operational records, not every record in ShelterPact. Archiving and permanent purge are separate steps.

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